Terms of Service

These terms cover our website, our Design Lab, our team and company webstores, and every order we make for you. Placing an order or accepting a quote means you agree to them. We've kept them in plain language. If anything is unclear, email info@simplybrandit.ca and we'll explain.

Last updated: November 12, 2026

"We", "us" and "SimplyBrandIt" mean SimplyBrandIt of Mississauga, Ontario, Canada. "You" means the person or organization placing the order.

1. Placing an order

You must be 18 or older to place an order. If you order with a team, club, school or company logo, or ask us to set up a webstore, you confirm two things: you have the authority to order for that organization, and you own the logo, name or wordmark, or have the owner's permission to use it.

The person who places the order is our contact. They are responsible for payment and for making sure names, numbers, sizes and quantities are correct. If we get conflicting instructions from several people, we follow the person who placed the order.

2. Quotes and pricing

• Quotes are valid for 30 days unless the quote says otherwise.
• Prices are in Canadian dollars, plus HST. The minimum order is $20.
• Embroidery logos have a one-time $25 setup (digitizing) fee. We keep the file on record, so reorders don't pay it again.
• Custom design and artwork work is billed hourly. Clean-up or redraws of supplied artwork start at $25.
• Rush service, when our schedule allows, adds 25%.
• If a price is clearly wrong because of a typo or system error, we'll tell you and correct it before we accept your order. We never change a price after you've paid.

3. Proofs and approval

For orders of 12 or more pieces, we email a digital proof before production. Your approval of that proof is our agreement on what we make, so please check spelling, names, numbers, colours, sizes and placement against your roster. Once a proof is approved and production starts, it can't be changed.

Orders under 12 pieces are produced as entered in the Design Lab or as confirmed by email, so please check your order carefully before checkout.

If what we make doesn't match your approved proof, that's our mistake and we'll fix it at our cost.

4. Payment

Payment is due before production begins. We accept major credit cards, Interac e-Transfer, and purchase orders for pre-approved corporate accounts.

5. Turnaround

Production time starts once your proof is approved and your payment is received:

• 1–11 items: 5–7 business days
• 12+ items: 7–10 business days
• Custom sublimated jerseys: 3–4 weeks

These are estimates, not guarantees, and shipping time is extra. If you have a firm deadline, tell us before you order and we'll be honest about whether we can meet it. If your order is going to be late, we'll let you know.

6. Shipping and pickup

We ship across Canada and internationally, mainly by UPS and Canada Post, and offer pickup in Mississauga. Shipping costs are shown at checkout or on your invoice. Once your order is delivered to the address you gave us, it's yours. If a package is lost or damaged in transit, contact us and we'll work with the carrier. International orders may have duties or import fees, which the recipient pays. Orders not picked up within 30 days of our ready notice may be donated.

7. Your logo, your artwork

When you send us a logo, crest, wordmark, photo, character or slogan, you confirm that you own it or have permission to use it, and that printing it doesn't infringe anyone's copyright or trademark. You keep ownership of your artwork. You give us permission to use it to make your order and to keep it on file for reorders.

What we check, and what we don't. We review every file to make sure it will print and stitch well, and you approve a proof before production starts. We can't confirm who legally owns a logo, so we rely on what you tell us. If something doesn't look right, we may ask the organization to confirm before we start.

Pro league, university and brand logos and cartoon characters all belong to someone, and using them without permission is infringement. If someone makes a claim against us because of artwork you supplied, you agree to cover our resulting costs. We may refuse any order we believe infringes someone's rights, or that is hateful, harassing, obscene or unlawful. If we refuse before production, you get a full refund.

8. Designs we create, and showing our work

The embroidery files, layouts and designs we create for you remain ours. You're welcome to reorder them from us any time. If you'd like to take a design elsewhere, talk to us. We may share photos of finished work on our website and Instagram, and we'll ask before we name your team or business.

9. Items you bring to us

We can decorate items you supply (see Bring Your Own Item). Embroidery and heat pressing use needles and heat, so customer-supplied items are decorated at the owner's risk, and we can't replace or reimburse them if they're damaged during decoration.

10. Colour and sizing

Screens show colour differently, so small variations from what you see on screen are normal. If an exact colour matters, give us Pantone references. Please check size charts before ordering. We can't accept returns for ordering the wrong size.

11. Returns and problems with your order

Our Returns Policy is part of these terms. It explains how to report a problem and request a return.

12. Webstores

Every SimplyBrandIt webstore starts with a request from someone connected to the organization, such as a coach, team manager, executive or office contact. We don't create stores for teams or businesses on our own.

For webstores with an open and close date, we produce everything after the store closes. Year-round stores are produced as orders arrive. If you bought through a webstore, contact us directly with any questions. We may share order and sales summaries with the organization running the store.

13. Represent an organization? Have a concern?

If you think a store or product uses your organization's name or logo without permission, email info@simplybrandit.ca with the organization's name, your role, and a link to the store. We'll review it within 2 business days, and if needed we'll pause the store while we check with you. If we can't confirm permission, we may close the store and refund any orders not yet produced.

14. Limits on our liability

As far as the law allows, our total liability for any order is limited to the amount you paid for it. We're not responsible for indirect losses, such as missed games or events, travel costs or lost fundraising. Nothing in these terms takes away your rights under Ontario's Consumer Protection Act, 2002 or other consumer protection laws.

15. Things outside our control

We're not responsible for delays caused by things beyond our reasonable control, such as carrier or customs delays, supplier shortages, severe weather, power outages or government action. If that happens, we'll keep you updated and work with you on the best option.

16. Using our website

Please don't misuse our website: no hacking, scraping, copying our content or images, or anything unlawful. Our site content and brand belong to us.

17. Privacy

Our Privacy Policy explains how we handle your personal information.

18. Changes and governing law

We may update these terms. The version in effect when you place your order is the one that applies. These terms are governed by the laws of Ontario and the applicable laws of Canada.

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Questions? info@simplybrandit.ca · Monday to Friday, 9am–4pm · Mississauga, ON