FREQUENTLY ASKED QUESTIONS
Find answers to our most common questions below. Still need help? Send us a message!
DESIGN
What file types do you accept?
For optimum print quality, please upload vector formats such as AI, EPS, or PDF (make sure all text is converted to outlines). High-res PNG images (300+ DPI) are also accepted. JPEGs can be used for DTF printing, though they aren't ideal for screen printing or embroidery. Please refrain from using low-resolution graphics downloaded from websites or search engines, as they won't print cleanly.
What if I don't have a finished design?
No problem at all! Our team can help bring your idea to life. We do need artwork files to generate a precise estimate, since overall pricing depends on design dimensions, color counts, and print placements. Please note that custom design and artwork creation services are billed on an hourly basis.
Do you provide digital mockups?
Yes! Digital mockups are emailed for review on any order over 12 items once your purchase is confirmed. These previews give you a clear visual of layout and placement. If you require precise color matching, we recommend providing Pantone values.
Will I get to approve a proof before printing starts?
Yes. We send a final digital proof for your approval on all orders of 12 pieces or more prior to running production. We won't start printing until you give us the go-ahead. Be sure to check your proofs carefully, as delays in approval can adjust your estimated completion date.
What happens if my order has color discrepancies or print blurriness?
- Color Accuracy: The only way to guarantee exact color fidelity is by providing official Pantone color references with your order. If your screen-printed items arrive and the colors seem off, take a clear photo and send it over. We'll cross-reference it with your approved mockup to determine the issue and find a solution.
- Blurry Prints: While we do our best to flag low-quality uploads, single-item or short-run orders are printed using the files provided. Please double-check that your artwork is high resolution so the end result looks crisp.
DECORATION METHODS
What customization services do you offer?
We offer screen printing, custom embroidery, direct-to-film (DTF) printing, dye sublimation, and custom garment finishing.
- Screen Printing: Best for large volume runs with solid colors and bold artwork.
- Embroidery: Ideal for a polished, professional look on polos, hats, and outerwear.
- DTF Printing: Great for vibrant, photo-quality, or multi-color graphics with no minimums.
What is the main difference between Screen printing and DTF?
Screen printing uses mesh screens to apply physical ink directly onto fabric—making it extremely durable, vibrant, and cost-effective for large bulk runs. DTF (Direct-to-Film) prints graphics onto a specialized film that is heat-transferred to the garment. DTF requires no screen setup fees, works on any order size (down to 1 piece), and handles complex gradient or photo artwork. Generally, screen printing is cheaper for orders of 24+ pieces with simple designs, while DTF is better for smaller runs or intricate art.
What is embroidery and when is it best used?
Embroidery uses high-density thread stitched directly into the garment, offering a rich, textured finish. It's the top choice for business uniforms, polo shirts, headwear, jackets, and corporate outerwear that need a durable, high-end appearance. There are no minimum order requirements for embroidery.
What types of products can you customize?
We decorate everything from basic t-shirts, hoodies, and caps to outerwear, tote bags, notebooks, drinkware, and more. If you don't see a specific item in our online catalog, let us know—we work with a vast network of suppliers and can usually source it for you.
Can I print on sleeves or multiple areas?
Yes! You can add print locations (e.g., chest, back, sleeves). Final pricing will differ based on the total number of print areas and artwork complexity.
How can I request a quote?
You can send an email with your artwork, quantities, garment styles, and print specs to info@simplybrandit.ca
Can I supply my own blank garments?
Yes, please reach out to our team.
How should I was and care for my custom apparel?
- Screen Print & DTF: Wash inside-out in cold water using a gentle cycle. Avoid bleach and harsh chemicals. Line dry or tumble dry on low heat to protect the print. Do not iron directly over printed areas.
- Embroidery: Wash cold on a gentle cycle. Air drying is best, or tumble dry on low heat. If ironing is needed, use a low setting and place a pressing cloth over the embroidery.
TURNAROUND TIMES AND SHIPPING
What is your standard production timeline?
Our turnaround time begins once your artwork proof is approved:
- 1–12 items: 5–7 business days
- 12+ items: 7–10 business days
- Custom jerseys: 3-4 weeks
Is rush processing available?
Yes! If you're working against a tight deadline, let us know prior to placing your order. Rush options depend on our current factory capacity and total order size. Send us an email at info@simplybrandit.ca to review your timeline. Please keep in mind that turnaround times depend on fast proof approvals and payment.
Do you guarantee delivery dates?
We can control and guarantee our internal production schedule, but once a package is handed off to the shipping carrier, delivery delays are out of our control. Tracking details will be emailed to you the moment your order ships.
Do you ship throughout Canada?
Yes, we ship nationwide across Canada. Shipping costs are calculated live at checkout. Our production hub is based in Mississauga, Ontario.
Which shipping carriers do you use?
We handle most shipments through UPS and Canada Post. Live rates at checkout default to UPS. If you prefer Canada Post for your delivery location, simply contact us before submitting your order and we'll accommodate your request.
Do you ship internationally?
Yes! We ship to destinations worldwide. Reach out to our team for assistance.
Is local pickup available?
Yes! You can pick up your completed order directly from our location in Mississauga. Please wait for your official "Ready for Pickup" email confirmation with the pickup address.
How do I track my shipment?
As soon as your package leaves our shop, we’ll email you a tracking link from the carrier so you can follow its progress.
ORDER MINIMUMS & QUANTITIES
Is there a minimum order quantity (MOQ)?
Most apparel items have no minimum order requirements. You can check minimums directly in the Design Lab when configuring your order. Exceptions include:
- Canadian/Union-made specialty items.
- Select US brands (such as Lane Seven or LA Apparel) which may carry specific supplier minimums.
- Promotional Goods: Premium gifts can start at 1 unit, while smaller giveaway items generally require 12 to 100 units.
- Patches, Labels & Stickers: Typically carry a 100-piece minimum.
Do you offer volume discounts?
Yes! We offer tiered bulk pricing—the more units you order, the lower your cost per piece. Please reach out with your custom order at info@simplybrandit.ca
Can I order just a single item?
Yes! We offer single-piece orders using DTF printing or embroidery with zero setup fees. This is perfect for samples, individual gifts, or replacement items.
How do I place an order?
As soon as your package leaves our shop, we’ll email you a tracking link from the carrier so you can follow its progress.
What payment methods do you accept?
We accept major credit cards, Interac e-Transfers, and corporate purchase orders (for pre-approved accounts). Payment is required before production begins.
CORPORATE, TEAMS AND SCHOOLS
Do you handle corporate accounts and commercial workwear?
Yes! Corporate programs are a core part of our business. We equip companies across the GTA and Canada with custom uniforms, high-visibility workwear, polos, and promotional items. We offer volume pricing tiers, dedicated support, and streamlined reorder processes.
How does website order fulfillment work?
For temporary group stores, we gather individual orders during your specified open window. Once the store closes, all items enter production and ship out together. For year-round stores, items are printed and dispatched continuously as orders arrive.
Can you build an online merch store for my team, club or company?
Yes! We set up and manage turn-key online webstores for sports clubs, schools, corporate teams, and non-profits. Group members can order directly and pay individually, while our team handles platform management, payment processing, production, and order distribution. Visit our webstores page to submit an inquiry.
Can we offer promotional items in our custom webstore?
Yes, though promotional merchandise (like water bottles or journals) usually requires upfront bulk purchasing due to factory minimums. We'll help you plan inventory ahead of time.
Do you make custom sublimated sports jerseys?
Yes! We produce fully customized sublimated jerseys for hockey, soccer, baseball, basketball, football, and more. Jersey production typically takes 3-4 weeks and includes full customization (player names, numbers, and team logos). Use our Team Uniform builder and email your code to info@simplybrandit.ca
